Frequently Asked Questions
Last updated
Last updated
In Reality version 5.4, the default value for the Render Display Output has been changed from DOF_SDR_sRGB to DOF_HDR_LinearWithToneCurve. This change addresses a previously observed conflict where color differences occurred between the Editor and Play modes.
With the new default setting (DOF_HDR_LinearWithToneCurve), the scene's tone is controlled by the ToneMapper within the PostProcess volume.
However, if you prefer to use Reality nodes for scene color correction and tone mapping, we recommend switching the Render Display Output to DOF_HDR_LinearEXR.
This approach bypasses tone mapping effects from the PostProcess volume, thus preventing potential overexposure and loss of detail in bright areas.
Selecting the DOF_HDR_LinearWithToneCurve property does not carry gamma values over the given range. In such a scenario, using the ColorCorrection node may lead to unwanted results.
To overcome this, we recommend selecting DOF_HDR_LinearEXR in your pipeline, which has the full GammaRange without ToneMapper, and then using an additional ColorCorrection node.
Process nodes are special nodes serves as a functional unit responsible for processing data and performing operations on input values to generate desired outputs. To set an example, UE5 node is a process node.
In such a scenario, please follow the instructions:
Request a new Activation file from Zero Density licensing department.
Go to Start > Run > type msconfig.
Click on the Hide all Microsoft services checkbox.
Click on the Disable all button.
Click Apply, then OK.
Reboot the computer.
Go to Start > Run > type msconfig.
Click on the Enable all button.
Click Apply, then OK.
Reboot the computer.
Uninstall the license tool.
Delete the entire folder C:\ProgramData\Zero Density\Licensing.
Reboot the machine.
Re-install the license manager.
Activate the freshly requested licenses.
Right click inside the Content Browser and select the Blueprint Class.
Pick the Game Mode Base as a Parent Class.
Create a Pawn with the same method.
We created a Game Mode and Pawn, as illustrated above. Now:
Change the Default Pawn Class property to Pawn.
Click on Compile, and then to Save buttons.
Go to Project Settings, click on the Maps & Modes.
Change the Default Game Mode property to the one you've created.
Save your Project.
Reality Editor Viewport has two modes. To utilize traditional Reality Editor viewport mode, you have to enter the following console command in the Reality Editor:
reality.viewport.mode 2Details:
reality.viewport.mode - defines what should be displayed on viewport. Currently available options are
0 = nothing
1 = reality camera preview
2 = game render
Currently image sequences such as PNG, TARGA or EXR are not supported with ReadVideo node. On the other hand, video formats that support alpha channel can played correctly via ReadVideo node.
When the frontend version differs from the backend version, version number turns red color. In such a scenario we recommend you update Reality Loader and refresh the Reality Hub UI.
Reality Loader is embedded into Reality Hub. To download it:
Login to Reality Hub UI, go to Main Menu > Configuration
On the left menu, select General > Configuration
Go to Maintenance > Reality Loader and click on the Download
Also visit: Reality Loader
Yes. It doesn’t matter if you upgraded or downgraded Reality Hub; it is essential to keep Reality Hub and Reality Loader versions the same.
If you receive such a warning, check if the Reality Loader is running.
You can keep projects and assets on different servers if your system meets the recommended system requirements.
You may also want to check the Shared DDC workflow.
Go to the General Setting and activate the Configuration module
Click on Engines > Hosts
In the right panel, there is a Cache tab. You can list & delete your cached project in this section.
Community Edition is a free-to-download version of Reality Hub that can be utilized by students, artists, and developers to create personal projects.
See also https://youtu.be/jN_614OjuK0?t=3
Modules like Nodegraph Editor, Playout, Launcher, Form Builder, and Action Timeline Editor are available along with the Advanced Preview Monitor.
Community Edition works only with a single Local Engine.
It is possible to upgrade the Community Edition without uninstalling/reinstalling the current version. Zero Density Licensing Team will issue your licenses when the license purchase procedure is successfully finished.
For any inquiries, please get in touch with the Licensing Team via licensing@zerodensity.tv
Yes. When the Community Edition expires, either you have to upgrade the version or create a request to license it.
You can use any of the supported browsers of your choice harmoniously.
RealityHub 1.5 supports the following Engines:
Reality Engine 4.27 & 5.3.SP2
Unreal Engine 5.x
Check if the folder structure or folder name has changed.
If the abovementioned step does not help:
Check if your Windows username is under a corporate domain. Example: CORP\name.surname
If it doesn’t help:
Check if you have administrative privileges to reach your shared folder.
For a Shared Folder, only the UNC Path is supported. If you try to add a Local Path name, you will be asked to write the requested format.
UNC Path Example: \\127.0.0.1\RealityWorkspace\Reality\Assets
Local Path Example: C:\RealityWorkspace\Reality\Assets
We strongly advise you not to install any application on the Reality Hub server; it might cause substantial problems.
To set an example, the application you installed might try to use one of the Ports dedicated to Reality Hub and disrupt your communication with your production pipeline. It is untested, uncertified, and inadvisable.
In such cases, you need to scan the folder where you keep your Projects by using the Scan Folder tool.
With the Advanced User Management module, you can restrict/grant access to different modules/features.
With version 1.3, we introduced a new module for user management. The new User Management Module offers two different models: Advanced User Management and Basic User Management. We advise you to create an administrator account and leave the admin for only essential administrative purposes.
For more information, please visit User Management
If your company uses Advanced User Management, contact your system admin if your Policy allows you to use a specific module.
Check if the License is reserved for other users. See License Reservation
If you meet the above requirements, refresh the page.
If it doesn’t help, restart the Reality Hub Service.
If the abovementioned steps don’t help, please get in touch with our Support Department.
You can control your Reality Hub from a supported browser if your operating system fully supports the requirements.
Reality Hub Server can only be installed on Microsoft Windows based OS. Please visit System Requirements
Contact your IT if:
Your network is working properly.
The corporate network has a different problem.
The servers are upgraded.
If it doesn't help:
Refresh the page and try to re-login
If you can't obtain a viable result:
Check if the Reality Hub admin has logged you out from the system via Force Logout. See also User Management
If you can't find your solution in the abovementioned steps, please contact our Support Department
We do strongly recommend you give full exception to Reality Hub independently of your security toolset.
For Reality Hub Server, only English (United States) is tested and certified. Using other languages may negatively affect the functionality of the Reality Hub Server side.
When your Launch Configuration is set to Live, RGraph history entries are not tracked. To activate the RGraph History, make sure that you change the Launch Mode from Live to Configuration.
To undo your latest step, you can utilize RGraph History.
We do not certify or recommend the use of browser extensions. Installing a browser extension might affect your production.
In such a scenario, check if the folder you want to access is still reachable on your network.
In such a scenario, check if your Reality Loader and Reality Hub versions match.
A clean installation refers to the process of installing an application without carrying over any data or settings from a previous installation.
Please be aware that this process requires you to erase all existing Reality Hub data; therefore, we strongly recommend you back up your data for any undesired outcome. Please visit Database Backup and Restore
To perform a clean install:
Close the Reality Loader and Reality Hub browser tab
Go to Windows Services and stop Reality Hub Service and Reality Hub Database services
Uninstall the Reality Hub Server and then Reality Loader
Go to C:\ProgramData\Zero Density
Delete Reality Hub & Reality Loader folders
Proceed new installation. See also Installation and Configuration
